daddywin Privacy Policy

1. Introduction

daddywin ("we", "us", "our", "daddywin") is committed to protecting the privacy of all individuals who use daddywin.club and the daddywin gaming platform ("Platform"). This Privacy Policy describes the types of personal data we collect, the purposes for which we use it, the parties with whom we may share it, and the rights available to you in respect of your personal data.

By registering for an account with daddywin, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree, you should discontinue use of the Platform and contact us to request account closure.

2. Data Controller

daddywin is the data controller responsible for the personal data collected through daddywin.club. For any data-related enquiries, requests, or complaints, you may contact our Data Protection team at support@daddywin.club. We aim to respond to all data-related correspondence within 14 business days.

3. Personal Data We Collect

daddywin collects personal data through a variety of means, including account registration, identity verification, payment processing, and your ongoing use of the Platform. The categories of personal data we may collect include:

• Identity data: Full legal name, date of birth, gender, nationality, and copies of identity documents (such as MyKad, passport, or equivalent) provided during Know Your Customer (KYC) verification.
• Contact data: Email address, mobile phone number, and residential address (including city, postcode, and state within Malaysia).
• Financial data: Bank account details, e-wallet identifiers (e.g., Touch 'n Go eWallet account, Boost account), transaction history, deposit and withdrawal records denominated in MYR.
• Account data: Username, encrypted password, account preferences, bonus history, responsible gaming settings, and self-exclusion status.
• Gaming activity data: Bet history, game session records, wagering patterns, and any in-game communications.
• Technical data: IP address, device identifiers, browser type and version, operating system, and access timestamps generated during each daddywin login session.
• Communications data: Records of your interactions with daddywin's customer support team, including live chat transcripts and email correspondence.

We do not intentionally collect personal data from individuals under the age of 21. If we become aware that a minor has provided personal data to daddywin, we will take immediate steps to delete that data and close the associated account.

4. How We Use Your Personal Data

daddywin processes your personal data only where we have a lawful basis for doing so. The purposes for which we use your data, and the corresponding lawful bases, are as follows:

• Account creation and management — necessary for the performance of our contract with you as a daddywin member.
• Identity verification and KYC compliance — required to meet our legal obligations under applicable anti-money laundering and gaming licence conditions.
• Payment processing and fraud prevention — necessary for the performance of our contract and to protect the legitimate interests of daddywin and its players.
• Customer support — necessary for the performance of our contract and to pursue our legitimate interests in maintaining service quality.
• Responsible gaming monitoring — required to meet our obligations under our gaming licence, and in furtherance of our legitimate interests in player welfare.
• Platform improvement and analytics — pursued on the basis of our legitimate interests in developing and improving daddywin's products and services.
• Marketing communications — based on your consent, where you have opted in to receive promotional emails or notifications from daddywin. You may withdraw consent at any time.
• Legal compliance and regulatory reporting — required to comply with our legal obligations, including those imposed by our gaming licence authority.

5. Sharing Your Personal Data

daddywin does not sell your personal data to third parties. We may share your personal data with the following categories of recipients where strictly necessary:

• Payment service providers: Banks, e-wallet operators (including Touch 'n Go eWallet and Boost), and payment processors used to facilitate MYR deposits and withdrawals.
• Identity verification partners: Third-party KYC and AML screening services used to verify player identities and comply with regulatory obligations.
• Game software providers: Licensed game studios and live dealer platform operators whose software powers the daddywin casino and sportsbook, to the extent necessary to deliver games to you.
• IT and infrastructure providers: Cloud hosting, security monitoring, and platform maintenance partners who process data strictly under our instructions.
• Regulatory and law enforcement authorities: Where required by law, court order, or regulatory directive, daddywin may disclose personal data to competent authorities without notice to you.

All third-party data processors engaged by daddywin are subject to contractual data processing agreements that prohibit them from using your personal data for any purpose other than delivering the service for which they are engaged.

6. Cookies and Tracking Technologies

daddywin uses cookies and similar tracking technologies on daddywin.club to facilitate core platform functionality and improve the user experience. The types of cookies we use include:

• Strictly necessary cookies: Required for daddywin login sessions, account authentication, and core platform security. These cannot be disabled without affecting platform functionality.
• Functional cookies: Store your preferences such as language settings and responsible gaming limit configurations.
• Analytics cookies: Collect anonymised data about how players navigate and use daddywin.club, helping us improve platform design and performance.
• Marketing cookies: Used to measure the effectiveness of daddywin's promotional campaigns. These are only placed where you have provided consent.

You may manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of daddywin.club, including the daddywin login experience.

7. Data Retention

daddywin retains your personal data for as long as your account is active and for a defined period thereafter, in order to meet our regulatory obligations (including anti-money laundering record-keeping requirements), resolve disputes, and enforce our agreements. Specific retention periods are as follows:

• Account and identity data: Retained for a minimum of five years following account closure.
• Financial transaction records: Retained for a minimum of five years in compliance with applicable AML regulations.
• Gaming activity logs: Retained for a minimum of three years.
• Customer support communications: Retained for two years following resolution of the relevant query.

After applicable retention periods expire, personal data is securely deleted or anonymised.

8. Your Data Protection Rights

Subject to applicable law and our regulatory obligations, you have the following rights in respect of the personal data daddywin holds about you:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request that inaccurate or incomplete data be corrected.
• Right to erasure: You may request deletion of your personal data, subject to our legal retention obligations.
• Right to restrict processing: You may request that we limit processing of your data in certain circumstances.
• Right to data portability: Where processing is based on consent or contract, you may request that we provide your data in a structured, machine-readable format.
• Right to object: You may object to processing carried out on the basis of our legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact daddywin at support@daddywin.club. We will respond within 14 business days and may require identity verification before processing your request.

9. Security Measures

daddywin implements technical and organisational security measures appropriate to the sensitivity of the data we process. These include SSL/TLS encryption for all data transmitted between your device and daddywin during login and financial transactions, encrypted storage of all personal and financial data at rest, role-based access controls limiting internal data access to authorised personnel only, and regular security assessments of our platform infrastructure.

Notwithstanding these measures, no internet transmission or digital storage system is completely secure. In the event of a data breach that is likely to result in a risk to your rights, daddywin will notify you and relevant regulatory authorities in accordance with our obligations.

10. Changes to This Privacy Policy

daddywin may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or our gaming licence requirements. Material changes will be notified to registered players via email or a prominent notice on the Platform. The date at the top of this document indicates when the Policy was last updated. Continued use of daddywin following the posting of changes constitutes your acceptance of the revised Privacy Policy.